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OUR ETHOS

MEET THE TEAM

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Emergent Insurance Solutions

For more than 35 years, Emergent Insurance Solutions has helped Houston families and businesses protect what matters most. We're a family-owned, independent agency — which means we work for you, not the insurance companies.

 

By comparing hundreds of national carriers, we find coverage that actually fits your life and your budget, then explain it in plain language so nothing gets lost in the fine print. From your home and car to your business and your team's benefits, one call really can solve it all. It's insurance built on faith, integrity, and a genuine desire to serve — the kind of service our clients trust enough to recommend to the people they care about.

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Doug Phenix CIC, ARM, CRM

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President & Founder, Emergent Insurance Solutions, LLC

Doug Phenix is the President and Founder of Emergent Insurance Solutions, LLC. With 35 years of hands-on experience in the insurance industry, Doug brings deep expertise and a passion for delivering tailored risk management and insurance solutions.

 

A third-generation Houstonian, he holds a BA in Business Communications from the University of Houston and completed post-graduate studies at Rice University. Doug has earned the prestigious CIC (Certified Insurance Counselor), ARM (Associate in Risk Management), and CRM (Certified Risk Manager) designations from The National Alliance for Insurance Education & Research.

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Director Of Operations

Kae Loan

Since 2006, I've built my career in the insurance industry, bringing a careful eye for detail and a people-centered leadership style to every role I've held. My professional journey started with new inventory control for Caterpillar machinery, moved through accounting, and then into management positions where I emphasize collaboration, accountability, and growth.

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A natural-born Houstonian, I love to travel and camp, and I value quality time with family and friends as I explore new places. Outside of work, I enjoy the camaraderie of my church's bowling league — a blend of faith, fellowship, and a little friendly competition. Grounded in strong faith and core values, I approach work and life with resilience, integrity, and a commitment to excellence.

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Producer

Ronnie Dutka

I have been in the insurance industry for more than 15 years, specializing in Child Care Learning Centers, Fire Departments, New and Used Auto Dealerships, and High-End Personal Lines with property values exceeding $1.5M.

 

I take pride in providing knowledgeable guidance and dependable service to my clients. Strong communication and negotiation skills allow me to work effectively with carriers, underwriting, rating, and claims teams to secure the best possible solutions.

 

One of the greatest compliments I receive in my work is the referrals from satisfied clients who trust me with their insurance needs and recommend my services to others. I consider myself a high goal achiever and am committed to building long-term relationships based on trust, service, and results.

 

Outside of my professional life, I have been married for over 40 years and am the proud father of two daughters and grandfather to five amazing grandchildren, who truly are the love of my life. I am also a big outdoorsman and enjoy spending time hunting and fishing with my family and grandkids whenever I can.

 

Music has always been a passion of mine. I grew up involved in music and the entertainment industry and even hosted my own radio show for more than seven years. While I enjoy many genres of music, Country & Western will always be number one for me.

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Director Of Business Development

Tierra Medlar

 I have been in the insurance industry since 2004 and have been licensed in Property & Casualty as well as Life & Health since 2005. For me, insurance is more than just a job—it’s about helping clients understand their coverage and making sure their protection truly fits their needs. I believe the best way to do that is through conversation, education, and building long-term relationships with the people and businesses I serve.

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I enjoy the challenge of continuously learning within the insurance industry so I can better guide my clients and help them make informed decisions. Every client situation is different, and I take pride in finding solutions that work for them.

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On a personal note,  I moved to Texas in 2022 and have been loving every second of it. I’m a proud mom of four and recently became an empty nester. When I’m not working, you can usually find me outdoors walking, hiking, kayaking, or doing anything that involves water and nature.

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One of my favorite ways to spend my time—something only those close to me know—is working with my hands and taking on new projects around the house or in the yard.

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Commercial Account Executive

Cris Herrera

I am a devoted husband and a proud father of two children, grounded in the values of family, faith, and hard work. My life is deeply rooted in my Hispanic heritage and guided by strong Catholic teachings, which shape both my character and the way I lead my family.
Born and raised in Texas, I carry a deep appreciation for the traditions and spirit of the Lone Star State. I have a genuine love for the outdoors, finding peace and purpose in the wilderness, as well as a passion for horses and a respect for responsible firearm ownership.


I was introduced to the insurance world in 2019, but it wasn’t until 2021 that I made it my career. In this field, I’ve learned that you must wear many hats—you are a teacher, a lawyer, an investigator, and an interpreter, especially when navigating the complex language of insurance. My work ethic is rooted in problem-solving, and I take pride in striving to help all of my insureds with clarity, dedication, and integrity.


Above all, I strive to live with integrity, honor my roots, and set a strong example for my children through faith, resilience, and dedication

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Director Of Personal Lines

Jennifer Montgomery

I bring more than 25 years of experience in the personal lines insurance industry and a strong commitment to helping families find the right coverage for their needs. I take a client-focused approach, taking the time to build trusted relationships and help customers confidently navigate their insurance options with clarity and understanding.

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I work closely with clients, agents, and carrier partners to identify effective, comprehensive protection strategies in today's complex insurance market. My clients count on me for responsiveness, attention to detail, and the ability to simplify complicated insurance concepts while providing a seamless and supportive experience.

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CALL OR TEXT | 281 - 721 - 4260

ADDRESS

10230 Carter Rd, Suite 500 Houston, TX 77070

OPENING HOURS

Mon - Fri

8:00 am – 5:00 pm

Saturday

By appointment only

​Sunday

Closed

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